Dealing with difficult situations

If you have difficulty coming to an agreement with someone:

• Assess and communicate
• Establish aim/ desired outcome
• Consult and brainstorm solutions
• Plan and agree
• Provide resources

If you experience someone displaying unpleasant behaviour at an event:

• Explain the effect of the behaviour or action - encouraging self-regulation
• Ask them to stop based on the policies of the event / event venue - encouraging them to follow regulations
• Explain that the next stage is to see them leave the task or event - punitive approach
• Consult with other leaders / support - joint approach